Keeping Our
Customers First
With change, it’s only natural to have questions.
We're here to help.
Select a topic below to find answers to frequently asked questions about the upcoming transition.
Seacoast Banking Corporation of Florida (NASDAQ: SBCF) is one of the largest community banks headquartered in Florida. Seacoast provides integrated financial services including commercial and consumer banking, wealth management, and mortgage services to customers at over 60 full-service branches across Florida, and through advanced mobile and online banking solutions. Seacoast National Bank is the wholly-owned subsidiary bank of Seacoast Banking Corporation of Florida.
As of December 31st, 2022 Seacoast Bank had over 1,500 associates, $12.1 billion in assets, and $10.0 billion in deposits.
For nearly a century, Seacoast Bank’s commitment to customers has remained the same and is summarized by its Four Promises.
Learn more about Seacoast Bank by visiting SeacoastBank.com
The merger closed on Tuesday, January 31st and customer account conversion will occur over the weekend of June 2nd, 2023. As we approach conversion weekend, you will receive a welcome packet including details about your account and any additional banking options available to you.
The proposed merger will greatly benefit our customers and associates with the added convenience of more branches, more ATMs, and a wider array of financial solutions, including leading online and mobile banking capabilities.
Make sure your contact information is updated so your Banker has your current phone number, email address, and mailing address before conversion weekend, so you do not miss out on any important communications.
You should continue banking as normal. Seacoast Bank and Professional Bank Bank teams are working together to make this transition as smooth as possible for you.
More information will be coming soon as our teams finalize the transition plan. In rare instances, we must renumber accounts during the conversion process. We will notify you by mail in May 2023 if your account number will change. You will then receive your new account number(s) by mail no later than the week of May 29.
Product Changes:
Yes. Just as your deposits are insured with Professional Bank, FDIC insurance will continue at Seacoast Bank.
No. Until the customer account conversion is completed, Professional Bank customers should continue to utilize Professional Bank branches for their banking needs.
One of the benefits of the merger is that together we make a much stronger team. The relationships you’ve built at Professional Bank will remain and be enhanced by the great sales and support staff at Seacoast Bank.
Those same friendly faces who assist you today, your friends and trusted bankers from Professional Bank, will be welcoming you and helping you through the transition to Seacoast Bank at your local branch. They will continue to provide the same outstanding service you have come to expect.
You can make cash and check deposits at any Seacoast Bank branch or ATM location starting on Monday, June 5. You can also make check deposits using our Mobile Banking app. Visit the Google Play or Apple® App Store and download the app today. See our on Funds Availability Policy.
Continue to use your Professional Bank checks until your supply runs out.
If you were notified you have a renumbered account, please follow the steps from the letter you received by mail.
Good news: your direct deposit process will remain the same. Your existing direct deposits will automatically continue to be deposited into your new Seacoast Bank account. When establishing any new direct deposits, make sure to use your Seacoast Bank account number with the Seacoast Bank routing number 067005158.
New to you, Seacoast offers HSAs, a tax-advantaged savings tool, similar to an IRA or 401(k), for saving and paying for qualified medical expenses. Funds that remain in the account at the end of the year roll over to the next year. You never lose them. For more information on HSAs, please refer to page 35 in the welcome packet.
On Monday, June 5, you may visit any Seacoast Bank branch location for assistance and all Professional bank branches will open for regular business hours as Seacoast Bank. Visit SeacoastBank.com/locations to find a branch near you.
Yes, starting on Monday, June 5, at 7AM, you will be able to access your funds through our automated telephone banking system— FastLane at 888.669.4059.
Your new Seacoast Bank account history will begin to build Monday, June 5, at 7AM. If you need transaction history prior to this date, simply contact our Customer Support Center at 888.669.4059.
Continue using your Professional Bank Debit Card through Sunday, June 4. After this date, please destroy your Professional Bank Debit Card as it will no longer be active.
Yes, starting Monday, June 5, if you have recurring payments tied to your Professional Bank Debit Card, you will need to contact those companies to provide your Seacoast Bank card information.
Yes, if you have your Professional Bank Debit Card in a digital wallet or are using it as a payment method on shopping sites or apps, update your card information with your new Seacoast Bank Visa® Debit Card number on Monday, June 5.
Yes, you may activate your new Seacoast Bank Visa® Debit Card upon arrival by calling 888.669.4059 to begin using it on Monday, June 5.
Please Note: attempting to use your new card before Monday, June 5 will result in the transaction being declined.
Continue using your Professional Bank Debit Card through Sunday, June 4. Activate your new Seacoast Bank Visa® Debit Card by calling 888.669.4059 and begin using it on Monday, June 5. Attempting to use your new card before Monday, June 5 will result in the transaction being declined.
Yes, simply add your Seacoast Bank Visa® Debit Card to your mobile wallet on Monday, June 5 for a fast, secure way to pay. Visit seacoastbank.com/mobilewallet for details.
Beginning Monday, June 5, you can enjoy the benefit of fee-free ATM withdrawals at all of our Seacoast Bank ATM locations and fee-free ATM withdrawals at more than 55,000 Allpoint® ATM locations worldwide.* Visit seacoastbank.com/allpoint for additional details.
*Worldwide includes USA, United Kingdom, Canada, Australia and Mexico.
In rare instances, we must renumber accounts during the conversion process.
We will notify you by mail in May 2023 if your account number will change and include your new account number(s) to begin using Monday, June 5.
Through June 4, 2023, continue banking as you are today, using your existing account documents and checks. You may continue to use your current Professional Bank checks until you run out. On Monday, June 5, begin using your new Seacoast Bank account(s) and account documents.
You may continue to use your current Professional Bank checks until you run out. Between now and July 15, 2023 you may order new Seacoast Checks at no cost through our check printing vendor Harland Clarke, visit ordermychecks.com to place an order using the Seacoast Bank routing number: 067005158.
Update all wire instructions to your new account number and Seacoast Bank’s routing number 067005158 starting Monday, June 5.
You can continue to make loan payments at any Professional Bank location and, starting Monday, June 5, at any Seacoast Bank location. You may also mail loan payments to:
Seacoast Bank
Attn: Loan Operations
PO Box 9012
Stuart, Florida 34995-9012
Please note: If you utilize Bill Pay, please update the bill payee address to the above after June 5.
Yes, your loan payment will continue to be automatically deducted from your account, and the payment will be reflected on your statement.
You will need to re-establish your eStatements in Online Banking on Monday, June 5, by navigating to "eStatements & Notices" from the menu and then choose "Statement Preferences" to confirm your statement delivery method.
Yes, establish or re-establish your eStatements in Online Banking by navigating to "eStatements & Notices" from the menu and then choose "Statement Preferences" to confirm your statement delivery method.
Yes, your current rental agreement will remain the same. At the time of your annual renewal, Seacoast Bank’s fees and discounts will apply.
Yes, to access online banking visit SeacoastBank.com. Look for the login area on the homepage in the middle section of the screen. If you currently use Professional Bank Digital Banking, you will receive an email detailing how to access Seacoast Bank Online & Mobile Banking before noon on Monday, June 5. Click here for additional first-time login information.
Don’t currently have Online or Mobile Banking? You can sign up for instant access after conversion by visiting Personal or Business and completing your enrollment.
No, access to Professional Bank Digital banking will be unavailable after 5 PM, Friday, June 2 and checks cannot be deposited via mobile capture or the Professional Bank Mobile App.
If you currently use Professional Bank Digital Banking customers will receive an email with detailed information to access Seacoast Bank Online & Mobile Banking before noon on Monday, June 5. Click here for additional first-time login information.
Yes, you can access both your personal and business accounts by enrolling in Seacoast Bank Online Banking. Already enrolled? Look for an email with login credential information before noon on Monday, June 5. Click here for additional first-time login information.
Don’t currently have Online or Mobile Banking? Self-enroll in Seacoast Bank Online Banking starting at noon on Monday, June 5, by visiting Personal or Business and completing your enrollment.
Existing Professional Bank Digital Banking customers will receive an email with detailed information about their user ID and password before noon on Monday, June 5. Click here for additional first-time login information.
For step-by-step guidance, we’ve created Instructional Videos covering the most popular tools and features. The videos are available within Seacoast Bank Online Banking, located at the bottom of the navigation menu. For additional resources, click here.
Yes, establish or re-establish your eStatements within Online Banking by navigating to "eStatements & Notices" from the menu and then choose "Statement Preferences" to confirm your statement delivery method.
Seacoast Bank will make every effort to convert transfers you setup in Online Banking between Professional accounts that are scheduled to occur on or after June 5. External Transfers set up between your Professional and a non-Professional account(s) will not be converted. You can view all transfers setup in Seacoast Bank Online Banking beginning at noon on Monday, June 5.
Seacoast Bank has partnered with Zelle® to provide you a fast, safe, and easy way to send money in minutes* to friends, family and others you know right from Seacoast Bank Online Banking and the Seacoast Mobile Banking app. Zelle® makes it easy to send or receive money with the people you trust who have a bank account in the U.S., all you need is a U.S. mobile phone number or email address. Learn more about using Zelle®
* U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S. Zelle and the Zelle related trademarks are wholly owned by Early Warning Services, LLC and are used herein under license.
Seacoast Bank will make every effort to convert your existing payees, recurring bill payments, and payment history into our Online Banking platform. Please review your Bill Payment details in Seacoast Bank Online Banking beginning at noon on Monday, June 5.
Yes, when you send a payee a payment, the funds are withdrawn from your account and used to pay the bill per your instruction. This transaction occurs on the day the request is processed and the payment is sent to the payee.
If your payment is sent by check, it will be a Bill Payment check drawn on the Bill Pay provider's account. All Bill Payments are electronically withdrawn from your account on the Send On date.
In order to retain your current information, you will need to download it before Friday, June 2 at 5PM. Transactions made on Friday, June 2, may not be available when you reconnect, but these items will still be available on your statement. Conversion instructions can be found here.
The migration to Seacoast Bank Online and Mobile banking will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. Conversion instructions can be found here.
You can download the Seacoast Mobile Banking app from the Apple® Store or Google Play Store.
No, you do not need a separate Login ID and password to log into the Mobile Banking app. The same Login ID and password you use to access your Online Banking account can be used to access your account through desktop, tablet and mobile devices.
The cut-off time for mobile deposits is 7 PM EST each business day.
You can contact our Seacoast Bank Treasury Customer Care at 866.330.1955. Our associates are familiar with all of our product solutions and services and are your best resource for information and support.
For step-by-step guidance, we’ve created Instructional Videos covering the most popular tools and features. The videos are available within Seacoast Bank Online Banking, located at the bottom of the navigation menu. For additional resources, click here.
Effective June 5 and through the end of July, all your Analyzed Treasury Management Service Fees will be waived. Any direct charge fees such as stop-payments, NSF’s, wire transfers, etc., will continue to be in effect after June 5 and will revert to Seacoast pricing that was included in your welcome packet. Accounts affected during this waiver period include, Commercial Checking; Business Checking; Business Checking Plus; IOTA’s: Public Funds; During this time, we will work with you to assess your account structure and ensure you are optimizing services and receiving proper credits.
Relationship reviews will be coordinated between your Relationship Manager and respective Treasury Solutions Consultant to ensure nominal pricing impact.
We will offer online banking demos and training leading up to conversion weekend. Keep an eye out for email invitations to sign up or click here to register now.
Your company’s online banking admin can be identified by reviewing the menu items you each have access to. The admin will have a menu option of “Administration”.
You will have the ability to create, edit, or delete access and entitlements.
Sub User Admins will become Sub Users with no administrative rights. On or after June 5, Admin Users can give administrative rights to Sub Users. Online Banking profiles can maintain multiple Admin Users.
Funds deposited before 8 pm eastern on a bank business day will be made available same day. Funds deposited after 8 pm eastern or on a non-business day will generally be made available on the next Business Day. Longer delays to the availability of funds may apply.
MAC users may require new equipment and will receive a notification of this change to coordinate replacement equipment.
The cut-off time for same-day wire transfer is 5 PM EST each business day. Wire transfers initiated after this time will be processed the following business day.
The cut-off time for same-day RDC credit is 8 PM EST each business day.
The cut-off time for making pay or return decisions is 2 PM EST each business day.
In order to minimize errors and the need to send reversal entries, we recommend sending ACH files 2 days prior to the effective date.
The cut-off time for Same Day ACH files is 1:55 PM EST each business day. The cut-off time for next-day or future-dated ACH items is 6 PM EST each business day. ACH files initiated after this time will be processed the following business day.
The current token you use for online originated ACH and Wire transactions will no longer work as of June 2.
Seacoast Bank offers two easy options for the use of tokens:
Seacoast Bank's routing number is 067005158 and Seacoast Bank's SWIFT code is (International Use Only) SNBFUS3F, UCBMUS33.
To view the Seacoast Treasury Management Master Agreement, visit SeacoastBank.com/agreements-and-disclosures.
Your deposit account statement will contain the same information but will have a new layout. You will start to receive your new Seacoast Bank statement after Monday, June 5.
Yes, your deposit statement cycle date will remain the same. All savings account statements will be mailed quarterly, or more frequently.
Yes, Professional Bank will mail an interim statement for all deposit and loan accounts as of end of business on June 2. Your deposit account statement will then resume on its regular statement cycle date with the new Seacoast Bank statement layout.
Your Line of Credit statement will contain the same information but will have a slightly different layout.
Seacoast Bank will send the required 1098 and/or 1099 information for your 2023 tax reporting by January 31, 2024.
Interest from your last statement cycle through Friday, June 2, will be paid on your interim statement issued by Professional Bank. Seacoast Bank will accrue interest from June 3 going forward. Interest will be paid quarterly for savings accounts and monthly for checking and money market accounts.
After June 5, 2023, Seacoast Bank will pay interest on your next scheduled due date and by your normal method of payment.
Historical account statements maintained on Professional Bank’s Online Banking platform will remain available for 90 days post conversion. It is recommended that you download and save for your record retention purposes.
For questions regarding instructions on obtaining transaction history or statements, please contact your local Professional Bank Branch.
