Frequently Asked
Questions

Every new experience comes with its fair share of questions.

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Reminder: In preparation for Drummond Community Bank’s transition to Seacoast Bank, please print or download all account statements and Quicken & Quickbooks history you may need for your records. Drummond Community Bank's Online Banking platform may not be available after Thursday, February 9th. 

Frequently Asked Questions

Every new experience comes with its fair share of questions. Here’s where you can find the most helpful answers to guide you through the upcoming transition.

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Seacoast Banking Corporation of Florida (NASDAQ: SBCF) is one of the largest community banks headquartered in Florida. Seacoast provides integrated financial services including commercial and consumer banking, wealth management, and mortgage services to customers at over 60 full-service branches across Florida, and through advanced mobile and online banking solutions. Seacoast National Bank is the wholly-owned subsidiary bank of Seacoast Banking Corporation of Florida.

As of September 30th, 2022 Seacoast Bank had over 1,000 associates, $10.3 billion in assets, and $8.8 billion in deposits.

For nearly a century, Seacoast Bank’s commitment to customers has remained the same and is summarized by its Four Promises.

  • Get you comfortable with the right products and the right team to serve you
  • Make your day-to-day banking simple
  • Resolve out-of-the-ordinary items responsively
  • Invest in you and your community

Learn more about Seacoast Bank by visiting SeacoastBank.com


The merger closed on Friday, October 7th and customer account conversion will occur over the weekend of February 10th, 2023. Review the welcome packet for details about your account and any additional banking options available to you.


The proposed merger will greatly benefit our customers and associates with the added convenience of more branches, more ATMs, and a wider array of financial solutions, including leading online and mobile banking capabilities.


You should continue banking as normal. Seacoast Bank and Drummond Community Bank teams are working together to make this transition as smooth as possible for you.


More information will be coming soon as our teams finalize the transition plan. Account numbers and product types will not change at this time. Everything is business as usual.


Yes. Just as your deposits are insured with Drummond Community Bank, FDIC insurance will continue at Seacoast Bank.


No. Until the customer account conversion is completed, Drummond Community Bank customers should continue to utilize Drummond Community Bank branches for their banking needs.


Those same friendly faces who assist you today, your friends and trusted bank associates from Drummond Community Bank, will be welcoming you and helping you through the transition to Seacoast Bank at your local branch. They will continue to provide the same outstanding service you have come to expect.


Beginning Monday, February 13th, you can enjoy the benefit of fee-free ATM withdrawals at all of our Seacoast Bank ATM locations and fee-free ATM withdrawals at more than 55,000 Allpoint® ATM locations worldwide.*

*Worldwide includes USA, United Kingdom, Canada, Australia and Mexico.


You can make cash and check deposits at any Seacoast Bank branch or ATM location starting on Monday, February 13th. You can also make check deposits using our Mobile Banking app. Visit the Google Play or Apple® App Store and download the app today. See our on Funds Availability Policy.


Continue to use your Drummond Community Bank checks until your supply runs out; if you were notified you have a duplicate account, please begin using your new Seacoast Bank starter checks on Monday, February 13th.


Good news: your direct deposit process will remain the same. Your existing direct deposits will automatically continue to be deposited into your new Seacoast Bank account. When establishing any new direct deposits, make sure to use your Seacoast Bank account number with the Seacoast Bank routing number 067005158.

 

  • For personal checking accounts, please refer to page 6-7 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.
  • For business checking accounts, please refer to page 10-11 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.

 


Yes, your new Seacoast Bank Senior Classic Checking account will have $0 monthly maintenance fees.

 

  • For personal savings accounts, please refer to page 8 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.
  • For business savings accounts, please refer to page 12 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.

 


In rare instances, we find that duplicate account numbers exist between the two banks.


In rare instances, duplicate account numbers exist between the two banks. We will notify you by mail in January 2023 if your account number will change. You will then receive your new account number(s) by mail no later than the week of Feb 6th, 2023.


On February 13th, 2023, begin using your new Seacoast Bank account(s). Stop using your Drummond Community Bank account(s) including checks and account documents.

 

  • For personal accounts - you will receive Seacoast Bank new account documents from check printing provider Harland Clarke by February 6th, 2023. These documents will indicate your new account number and bank routing number. These numbers must be used when ordering checks from another vendor or if you print your own checks.
  • Please begin using your new Seacoast Bank starter checks on Monday, February 13th.
  • For business accounts - upon receipt of your new account documents, you may order new checks by calling your local Drummond Community Bank branch or Harland Clarke at 800.503.2345. Please reference the ordering CODE in your letter.

 

Update all wire instructions to your new account number and Seacoast Bank’s routing number 067005158 starting Monday, February 13th.

 


For now, you should continue making your loan payment as you currently do. Starting Monday, February 13th, you can make a loan payment at any Seacoast Bank location or mail loan payments to:

Seacoast Bank
Attn: Loan Operations
PO Box 9012
Stuart, Florida 34995-9012


Yes, your loan payment will continue to be automatically deducted from your account, and the payment will be reflected on your statement.


No, coupon books will be discontinued and you will receive a monthly statement to make payments.


Yes, when enrolling in Online Banking make sure to enroll in e-Statements, e-Notices and tax forms.


Yes, to access online banking visit SeacoastBank.com. Look for the login area on the homepage in the middle section of the screen. If you currently use Drummond Community Bank Online & Mobile Banking, you will automatically have access to Seacoast Online & Mobile Banking on Monday, February 13th. Click here for login credential information.

Don’t currently have Online or Mobile Banking? You can sign up for instant access after conversion by visiting Personal or Business and completing your enrollment.


Yes, you can access both your personal and business accounts by enrolling in Seacoast Bank Online Banking.
If you currently use Drummond Community Bank Online & Mobile Banking, you will automatically have access to Seacoast Online & Mobile Banking on Monday, February 13th. Click here for login credential information.

Don’t currently have Online or Mobile Banking? You can sign up for instant access after conversion by visiting Personal or Business and completing your enrollment.


Click here for login credential information to log in beginning Monday, February 13th.


Yes, when enrolling in Online Banking make sure to enroll in e-Statements, e-Notices and tax forms.


No, you will need to set up your automatic transfers in Seacoast Bank Online Banking beginning Monday, February 13th.


Seacoast Bank will make every effort to convert your existing payees into our Online Banking platform. Automated payments will need to be reestablished after you enroll in Seacoast Bank Online Banking.


Yes, when you send a payee a payment, the funds are withdrawn from your account and used to pay the bill per your instruction. This transaction occurs on the day the request is processed and the payment is sent to the payee.

If your payment is sent by check, it will be a Bill Payment check drawn on the Bill Pay provider's account. All Bill Payments are electronically withdrawn from your account on the Send On date.


In order to retain your current information, you will need to download it before Friday, February 10th. Your transactions made on Friday, February 10th, may not be available when you reconnect, but these items will still be available on your statement.


The migration to Seacoast Bank Online and Mobile banking will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. Conversion instructions can be found here.


You can contact our Seacoast Bank Treasury Management Operations Center at 866.330.1955. Our associates are familiar with all of our product solutions and services and are your best resource for information and support.


You can download the Seacoast Mobile Banking app from the Apple® Store or Google Play Store.


No, you do not need a separate Login ID and password to log into the Mobile Banking app. The same Login ID and password you use to access your Online Banking account can be used to access your account through desktop, tablet and mobile devices.


Yes, starting on Monday, February 13th at 6AM, you will be able to access your funds through our automated telephone banking system— FastLane at 888.669.4059.

Your new Seacoast Bank account history will begin to build Monday, February 13th. If you need transaction history prior to this date, simply contact our Customer Support Center at 888.669.4059.


Yes, your current rental agreement will remain the same. At the time of your annual renewal, Seacoast Bank’s fees and discounts will apply.


Your deposit account statement will contain the same information but will have a new layout. You will start to receive your new Seacoast Bank statement after Monday, February 13th.


Yes, your deposit statement cycle date will remain the same. All savings account statements will be mailed quarterly, or more frequently.


Yes, Drummond Community Bank will mail an interim statement for all deposit and loan accounts as of end of business on February 10th. Your deposit account statement will then resume on its regular statement cycle date with the new Seacoast Bank statement layout.


Your Line of Credit statement will contain the same information but will have a slightly different layout.


Seacoast Bank will send the required 1098 and/or 1099 information for your 2023 tax reporting by January 31, 2024.


Interest from your last statement cycle through Monday, February 13th, will be paid on your interim statement issued by Drummond Community Bank. Seacoast Bank will accrue interest from February 13th going forward. Interest will be paid quarterly for savings accounts and monthly for checking and money market accounts.


After February 10, 2023, Seacoast Bank will pay interest on your next scheduled due date and by your normal method of payment.


Historical Account Statements maintained on Drummond Community Bank's Online Banking platform may not be available after Thursday, February 9th. Please print or download any account statement history you may need for your records.

Follow these instructions:

  1. Log in to Drummond Community Bank Online Banking
  2. Select the Accounts dropdown menu
  3. Click "Documents"
  4. Click "View Statements"
  5. Select an account
  6. Choose the date
  7. Click "Download or Print"

For questions regarding instructions on obtaining transaction history or statements, please contact your local Drummond Community Bank Branch.

 

We’re Here To Help

Have additional questions about the transition?
Contact your local Drummond Community Bank representative for assistance.