Frequently Asked
Questions

Every new experience comes with its fair share of questions.

Apollo-Bank-faq_32

Got A Question? We Are Here To Answer

Here’s where you can find the most helpful answers to guide you through the upcoming transition.

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Seacoast Banking Corporation of Florida (NASDAQ: SBCF) is one of the largest community banks headquartered in Florida. Seacoast provides integrated financial services including commercial and consumer banking, wealth management, and mortgage services to customers at over 50 full-service branches across Florida, and through advanced mobile and online banking solutions. Seacoast National Bank is the wholly-owned subsidiary bank of Seacoast Banking Corporation of Florida.

As of December 31, 2021 Seacoast Bank had nearly 1,000 associates, $9.7 billion in assets, and $8.1 billion in deposits.

For nearly a century, Seacoast Bank’s commitment to customers has remained the same and is summarized by its Four Promises.

  • Get you comfortable with the right products and the right team to serve you
  • Make your day-to-day banking simple
  • Resolve out-of-the-ordinary items responsively
  • Invest in you and your community


Learn more about Seacoast Bank by visiting SeacoastBank.com


The merger will close over the weekend of October 7th. Review the welcome packet for details about your account and any additional banking options available to you.


The proposed merger will greatly benefit our customers and associates with the added convenience of more branches, more ATMs, and a wider array of financial solutions including trust, wealth and investment management services.


You should continue banking as normal. Seacoast Bank and Apollo Bank teams are working together to make this transition as smooth as possible for you.


More information will be coming soon as our teams finalize the transition plan. Account numbers and product types will not change at this time. Everything is business as usual.


Yes. Just as your deposits are insured with Apollo Bank, FDIC insurance will continue at Seacoast Bank. For more information, see page 17 in the welcome packet.


No. Until the customer account conversion is completed over the weekend of October 7th, Apollo Bank customers should continue to utilize Apollo Bank branches for their banking needs.


Those same friendly faces who assist you today, your friends and trusted bank associates from Apollo Bank, will be welcoming you and helping you through the transition to Seacoast Bank at your local branch. They will continue to provide the same outstanding service you have come to expect.


Beginning Tuesday, October 11th, you can enjoy the benefit of fee-free ATM withdrawals at all of our Seacoast Bank ATM locations and fee-free ATM withdrawals at more than 55,000 Allpoint® ATM locations worldwide.*

*Worldwide includes USA, United Kingdom, Canada, Australia and Mexico.


You can make cash and check deposits at any Seacoast Bank branch or ATM location starting on Tuesday, October 11th. You can also make check deposits using our Mobile Banking app. Visit the Google Play or Apple App Store and download the app today. See our Funds Availability Policy on page 15 of the Welcome Packet.


Good news: your direct deposit process will remain the same. Your existing direct deposits will automatically continue to be deposited into your new Seacoast Bank account. When establishing any new direct deposits, make sure to use your Seacoast Bank account number with the Seacoast Bank routing number 067005158.

 

  • For personal checking accounts, please refer to page 6-7 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.
  • For business checking accounts, please refer to page 10-11 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.

 

 

  • For personal savings accounts, please refer to page 8 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.
  • For business savings accounts, please refer to page 12 in the Welcome Packet to find out what product you will be moved to and an outline of details & benefits included with your new account.

 


You can continue to make loan payments at any Apollo Bank location and, starting Tuesday, October 11th, at any Seacoast Bank location. You may also mail loan payments to:

Seacoast Bank
Attn: Loan Operations
PO Box 9012
Stuart, Florida 34995-9012


Yes, your loan payment will continue to be automatically deducted from your account, and the payment will be reflected on your statement.


Yes, when enrolling in Online Banking, make sure to enroll in e-Statements, e-Notices and tax forms.


Yes, to access online banking visit SeacoastBank.com. Look for the login area on the homepage in the middle section of the screen. Already enrolled? Click here for login credential information to log in beginning Tuesday, October 11th.

Not enrolled? Self-enroll in Seacoast Online Banking starting Tuesday, October 11th.


Yes, you can access both your personal and business accounts by enrolling in Seacoast Bank Online Banking.
Already enrolled? Click here for login credential information to log in beginning Tuesday, October 11th.

Not enrolled? Self-enroll in Seacoast Online Banking starting Tuesday, October 11th.


Click here for login credential information to log in beginning Tuesday, October 11th.


Yes, when enrolling in Online Banking make sure to enroll in e-Statements, e-Notices and tax forms.


Seacoast Bank will make every effort to convert your existing payees into our Online Banking platform. Automated payments will need to be reestablished after you enroll in Seacoast Bank Online Banking.


Yes, when you send a payee a payment, the funds are withdrawn from your account and used to pay the bill per your instruction. This transaction occurs on the day the request is processed and the payment is sent to the payee.

If your payment is sent by check, it will be a Bill Payment check drawn on the Bill Pay provider's account. All Bill Payments are electronically withdrawn from your account on the Send On date.


In order to retain your current information, you will need to download it before Friday, October 7th at 5PM. Your transactions made on Friday, October 7th, may not be available when you reconnect, but these items will still be available on your statement.


The migration to Seacoast Bank online and mobile banking will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. Conversion instructions can be found here.


You can contact our Seacoast Bank Treasury Management Operations Center at 866.330.1955. Our associates are familiar with all of our product solutions and services and are your best resource for information and support.


You can download the Seacoast Mobile Banking app from the Apple Store or Google Play Store..


No, you do not need a separate Login ID and password to log into the Mobile Banking app. The same Login ID and password you use to access your Online Banking account can be used to access your account through desktop, tablet and mobile devices.


Yes, starting on Tuesday, October 11th at 6AM, you will be able to access your funds through our automated telephone banking system— FastLane at 888.669.4059.

Your new Seacoast Bank account history will begin to build Tuesday, October 11th. If you need transaction history prior to this date, simply contact our Customer Support Center at 888.669.4059.


Yes, your current rental agreement will remain the same. At the time of your annual renewal, Seacoast Bank’s fees and discounts will apply.


Your deposit account statement will contain the same information, but will have a new layout. You will start to receive your new Seacoast Bank statement after Tuesday, October 11th.


Yes, your deposit statement cycle date will remain the same. All savings account statements will be mailed quarterly, or more frequently.


Yes, Apollo Bank will mail an interim statement for all deposit and loan accounts as of end of business on October 7th. Your deposit account statement will then resume on its regular statement cycle date with the new Seacoast Bank statement layout.


Your Line of Credit statement will contain the same information, but will have a slightly different layout.


Seacoast Bank will send the required 1098 and/or 1099 information for your 2022 tax reporting by January 31, 2023.


Interest from your last statement cycle through Monday, October 10th, will be paid on your interim statement issued by Apollo Bank. Seacoast Bank will accrue interest from October 11th going forward. Interest will be paid quarterly for savings accounts and monthly for checking and money market accounts.


After October 7, 2022, Seacoast Bank will pay interest on your next scheduled due date and by your normal method of payment.


Historical Account Statements maintained on Apollo Bank's Online Banking platform may not be available after 5PM on Friday, October 7th. It is recommended that you download and save for your record retention before then.

Follow these instructions:

  1. Login to Apollo Bank Online Banking
  2. Select "eStatements & Notices" from the menu
  3. Click "eStatements & Notices"
  4. Select an account from the dropdown
  5. Choose the date
  6. Choose the Document type
  7. Click View and Print document

For questions regarding instructions on obtaining transaction history or statements, please contact your local Apollo Bank Branch.

 

Seacoast Bank will make every effort to convert your account(s) and services without disruption over the weekend of October 7, 2022. We apologize for any inconvenience should service disruption occur. Feel free to reach out to our Customer Support Center at 888.669.4059 during the hours of Mon-Fri 7 AM - 10 PM and Sat 8:30 AM - 5 PM. Please note we will be closed Monday, October 10th for Columbus Day.

We’re Here To Help

Have additional questions about the transition?
Contact your local Apollo Bank representative for assistance.