Frequently Asked Questions

Every new experience comes with its fair share of questions. Here’s where you can find the most helpful answers to guide you through your new Seacoast Bank Online Banking experience.

No, if you were already registered, you will still maintain access. However, you will be asked to set up a new password. When setting up your new password you may choose to use your current or past password if you would like, providing it meets the new password requirements. Reference New Password Requirements for more details.

You can view your credit card account details and statements through the credit card portal here.

Card controls will not be available at launch. We are actively working to make card controls available on your desktop, mobile and tablet devices. We will provide an update once they are available.

If you have forgotten your Login ID:

If you have forgotten your password:

  • Go to Seacoast Bank Online Banking
  • Select "Forgot Your Password"
  • Enter your Login ID and click or tap ‘Submit’
  • Click or tap one of the contact methods that are on file for you. You will receive a code using the contact method that you select
  • On the ‘Secure Access Code’ page, enter the code and click or tap ‘Submit’
  • Enter your new password
  • Re-enter the password in the Confirm Password field
  • Click or tap ‘Submit’

If your account is locked or you need additional help, contact Seacoast Bank Customer Support at 866.839.5869

Customer Support Hours:
Mon - Fri | 7am - 10pm
Saturday | 8:30am - 5pm
Sunday | CLOSED

Login to Online Banking and follow the steps below:

  • Under ‘Alerts & Settings’ click on ‘Security Preferences’.
  • Click on the ‘Change Password’ tab.
  • Enter the old password and the new password as noted and click on ‘Change Password’.

  • If you choose to register your computer you may not be asked to obtain a Secure Access Code at each login.
  • If you choose not to register the computer you will be asked to go through the Secure Access Code process each time you login. You should NOT register a public computer or a computer that others might use outside of your control.

No, it is only a temporary access code. Never enter a secure access code on the login page as a password or as an existing password when instructed to change your password or establish a new password.

The new Seacoast Bank Online Banking system does not support sending secure access codes to phone number extensions. However, you can receive the secure access code via email or text. To update your Secure Access contact information, navigate to Alerts & Settings, Security Preferences, and Secure Delivery.

Yes, to add additional options for receiving your secure access code, navigate to Alerts & Settings, Security Preferences, and Secure Delivery.


No, you do not need a separate Login ID and password to log into the Mobile Banking app. The same Login ID and password you use to access your online banking account can be used to access your account through desktop, tablet and mobile devices.

Supported browsers include the current and previous two versions of:

  • Google Chrome (Windows, Mac)
  • Edge (Windows)
  • Firefox (Windows, Mac)
  • Safari (Mac)

Internet Explorer and older versions of the browsers listed above are not supported.

For a full listing of system and browser requirements or to learn how to check and/or update your browser, reference our User Requirements Document.

You cannot complete the first-time login or register a computer without access to at least one of the listed contacts. If you need immediate access, please contact us. Once we have verified your identity, we can add a new phone number that you can access.

You can remove the registration of a computer/browser by deleting your cookies, or only the cookie related to our online site. Please see your browser help for assistance in deleting cookies.

The Online Activity page contains all transactions initiated via electronic banking but does not include transactions made via other means, like ATM or debit/credit card transactions. This page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.

In contrast, the transactions listed on the Account Details page are a record of pending and cleared transactions against your account from all sources, not just electronic banking. Additionally, account history does not include transactions that have been drafted/approved/canceled via electronic banking, but only those that have already cleared or will clear your account the next processing day.

The Online Activity archives all online banking transactions. This can include – but isn’t limited to – a funds transfer, recurring funds transfers, wires, ACH transactions, and external transfers.

The Account level items are associated with all transactions which align to the account, such as:

  • ATM Debits
  • ATM Credits
  • Transaction at a Branch
  • Checks Deposited (including images)
  • Debits to fund an internal transfer
  • Payroll Deposits

Yes, there are four (4) types of alerts that you can create: Account, History, Online Transactions, and Reminders. To create an alert, select Alerts & Settings from the main menu, then select Alerts and select the type of alert you would like to create or edit. In addition, a running list of any pushed alerts will be archived in the main menu under Messages.

Alerts can be sent by email, voice, text, push notifications, or secure message within online banking. 

You can set up alerts for date reminders, posted transaction history, balance notifications, online transactions, and more.

Some security alerts are presented as a default to all users. However, optional alerts are configurable at the user level.

Yes, alerts are account-specific and must be established for each account desired.

Each type of alert (Account, History, Online Transactions and Reminder) can be customized with the delivery frequencies that meet your need.

If you believe you did not receive an alert email, please check your message mailbox under the Messages menu to confirm receipt. If you received your secure message, but not your email, check your junk email folder first. If your alert is delivered as junk mail, configure your junk mail settings to allow email from our email address. If there is no alert in your online secure mailbox, it was not sent. Confirm that the alert is enabled by selecting Alerts & Settings from the main menu and then selecting Alerts. If you still believe you did not receive an alert, contact 866.839.5869, Mon – Fri 7 am – 10 pm, Sat 8:30 am – 5 pm.

You will have the option to set up security alerts on your account. We will send notifications to let you know when certain security events happen. By default, you may already have some alerts selected that you may not be able to turn off. If you enter multiple delivery channels (email, phone, and/or text if applicable), you will get the same alert in all selected channels.

Yes, security alerts are event-driven and are sent in real-time when the event occurs; therefore, these alerts cannot be scheduled.

Funds deposited before 7 pm eastern on a bank business day will generally be made available the first bank business day after the day of deposit.

Funds deposited after 7 pm eastern or on a non-business day will generally be made available on the 2nd bank business day after the day of deposit. Longer delays to the availability of funds may apply.

While mobile deposits are processing they will appear in the Online Activity Center under Deposited Checks in the Money Movement section of Seacoast online and mobile banking. Once the deposit has been processed, it will be available and reflected in transaction history.

Yes. Images have a retention of 18 months regardless of image type or method of deposit.

Yes, the app will prompt you to take a picture of both the front and back of your check. As in any deposit, you will need to endorse the back of the check.

When you submit the check, the app will review your submission. If the picture is not clear enough, you will receive an error message. You will need to re-enter the information and re-capture the images (front and back) to submit the deposit again.

The app will tell you that the deposit was submitted. However, that doesn't mean that the deposit is complete. The check may be rejected based on limit, quality of image, or other reasons dependent upon the situation. You should hold on to the check until you see it posted on your statement. If for any reason your check is returned from the processing bank, we will send you an electronic representation of the original check you initially deposited for verification.


To initiate an online stop payment, select ‘Account Service’ on the main menu, then select ‘Stop Payment’ from the drop-down.

You need to be enrolled in Seacoast Bank Online Banking in order to take advantage of the Text Banking features.

To enroll in Text Banking:

  • Navigate to the ‘Account Services’ from the main menu and then select the ‘Text Banking’ option.
  • Enter the SMS text number and agree to the Terms by checking the box.
  • Once complete, click ‘Save’.

Yes, once you have enrolled your number for the Text Banking feature from within online banking, you will be able to request balances through your mobile device.

Initially, you will be able to view 6 months of transaction history, overtime this will increase to 18 months. If enrolled in eStatements you will be able to retrieve up to 7 years of statements.

Yes, you have the option to go paperless, opting-out of paper statements, and receive convenient online statements instead. Statement delivery preferences must be set prior to the next statement mailing.

The Process Date is in the past, the transaction is already in Processed status or the user does not have cancellation rights.

  • Go to the ‘Online Activity’ option under the ‘Money Movement’ menu
  • Locate the transaction that needs to be canceled. Check that the transaction status is Drafted
  • Click the 3 dot icon to the right of the transaction, select ‘Cancel’
  • Note: If the transaction has a status of Processed it cannot be canceled

Yes, under ‘Money Management’ select ‘Transfer’. You’ll have the ability to initiate a one-time or recurring transfer by setting the Frequency for the transfer. Transfers can be made to either a Seacoast Bank account or to an external account, once that account has been set up and verified.

Yes, simply select the transaction in question, then the three dots to the right and finally ’Ask a question’. This will create a secure message with all of the pertinent details for a Seacoast associate to research.

Yes. Please use the following steps:

  • Go to ‘Online Activity’ under the ‘Money Movement’ menu and locate the recurring transfer.
  • Click on the 3 dot icon to the right of the transaction, select the ‘Edit’ option to modify the transfer.
  • Make the desired change to the new transaction and submit.
  • Note: If the recurring transfer End Date has been reached, you will no longer be able to edit it.

  • Search for the transaction in the ‘Online Activity’ option under the ‘Money Movement’ menu.
  • Check and confirm whether the transaction is in ‘Drafted’ status. If it is, the transaction was never approved by the user.

Yes. Personal banking customers can transfer money between a Seacoast Bank checking and savings accounts and accounts you may have at other financial institutions. To learn more about transferring funds to your account at another financial institution, click ‘Manage External Accounts’ from the ‘Money Movement’ menu.

All payments that remain unclaimed by the recipient after the transition will be returned to the payer.

All consumer accounts have access to Zelle® both online and on the mobile app. As a replacement to People Pay, Seacoast Bank has partnered with Zelle® to provide you with a great way for you to move money in the moment. Learn more about using Zelle®

There are no limits on the amount of money you can receive.
For your protection, we have standard limits on the amount of money you can send. Using your Seacoast Bank Online Bank account or the Seacoast Mobile Banking app you can send up to $1,000 in a single transaction and up to $1,000 per day.

Yes, however you must enroll at each financial institution using a unique email address or U.S. mobile phone number. For example, if enrolled at bank A using your U.S. mobile phone number, you could enroll at bank B using your email address. Learn more about using Zelle®

The same features and functions available with the online application, are available within the mobile app.

The mobile application requires your mobile service provider’s data and/or text plan. Message and data rates may apply. There are no additional fees assessed by Seacoast for downloading the app to your device or using the app.

Here are some best practices for banking on your mobile device:

  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources.
  • Limit unauthorized access to your cell phone. Do not leave your mobile phone unattended during an open mobile banking session.
  • Never save your Login ID and password in the mobile phone, in memos, or anywhere on your device.
  • Be aware of the potential for fraudulent Mobile Banking apps.

If you currently have the Seacoast Bank Personal Banking app:

  • Apple users, the mobile app will automatically update.
  • Android users, you will need to download and install the new Seacoast Mobile Banking app from the Google Play Store.

If you currently have the Seacoast Bank Business Banking app:

  • Delete your current Seacoast Bank Business Banking app and download the new Seacoast Mobile Banking app from the Apple Store or Google Play Store.

By default, apps on your iPhone and iPad should automatically update. However, in your App Store settings, if you have turned off Automatic Updates, Cellular Data for Automatic Downloads, or established a cellular download limit, the app will not automatically update and you will need to manually update the app on your iPhone or iPad. 

To manually update apps on your iPhone or iPad:

  • Open the App Store
  • Tap your profile icon at the top of the screen
  • Scroll to see pending updates and release notes.
  • Tap Update next to the Seacoast Mobile Banking app to manually update the app. 

The following mobile/devices are supported:

  • iOS phone
  • Android phone
  • iOS tablet
  • Android tablet
  • Apple watch

Reference the User Requirements Document for full details.

Yes, there is an available link for every account titled ‘Ask a question’ within online banking. Navigate to this link by clicking on the account in question on the home screen, then click on the 3 dot icon to the right of the screen and select ‘Ask a question’.

Yes, by clicking on the account on the homepage, you be able to see the ‘Account Details’ page. The ‘Export’ option ( ↓ Arrow down icon) is located on the right side of the screen. The following export formats are available:

  • Spreadsheet XLS
  • Spreadsheet CSV
  • Microsoft OFX
  • Quicken QFX
  • Quickbooks QBO

We’ve created step-by-step instructional videos to guide you on the use of some of the most popular features and functions. Links for the videos are listed in the menu within Seacoast Bank Online Banking.

Utilize the secure message center to contact us, or for time-sensitive requests please contact your Relationship Manager, or call 866.839.5869, Mon – Fri 7 am – 10 pm, Sat 8:30 am – 5 pm.

The deactivate/reactivate process will need to be performed on the Quicken software prior to using the Express Web Connect. Step-by-step instructions and more information can be found here.

To connect Quickbooks, you must first remove the existing feed before you can establish a connection in the online banking platform. Once connected you can export and import information as needed. Step-by-step instructions and more information can be found here.

Seacoast Bank Online Banking is designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser.

Yes, the transport of your message is SSL encrypted and is never sent through public, unsecured communication channels like email communication.

Yes, you can change the nickname by selecting the 3 dot icon to the right of the account from the homepage then select ‘Nickname Account’.

Your profile information may be used within the online banking system to pre-populate certain data or forms. In addition, we may rely on this profile contact information to contact you regarding online banking-related issues or to provide you information on these services; therefore, it is important to keep this information up-to-date.

Yes, the main administrator can manage their own users within online banking. The user should navigate within online banking to the ‘Administration’ option on the main menu and select ‘Manage Users’ or ‘Manage User Roles’.

User information will be migrated to the new platform with the respective entitlements. User Roles and Policy management have been enhanced so the experience will differ for Administrators.

Yes. PPP loans are viewable in the new system.

Yes, any user with “view” rights will be able to enroll in eStatements.

Yes. International wire capabilities will be available in the new Seacoast Bank Online Banking system.

Within the ‘Money Movement’ menu, click on ‘Payments’, within the ‘New Payments’ drop-down menu select the payment type you would like to use for the one-time payment.

Yes, the user can create a new recipient without saving the recipient for one-time payments. Just click on the ‘Use Without Save’ button at the bottom of the new recipient details screen.

A payment file must be uploaded prior to 4:00 pm to be processed the same day.

With regard to ACH transactions, they will hard post to the account immediately. In the prior online banking environment, ACH transactions were held in a pending status prior to hard posting to the customer account.

These transactions will not be migrated from the former online banking platform. They will need to be set up in the new digital environment.

Yes. Transaction history will be migrated to the new environment.

No. The user will need to set up any pre-authorized debits as part of the setup process

The Positive Pay experience for both Check and ACH will now be consistent. All items presented for payment will be processed and available for decisioning the following day. This is a change for ACH transactions. Step-by-step instructions on Decisionng ACH Positive Pay Exceptions can be found here.

Recurring transactions will need to be re-established in the new Seacoast Bank Online Banking. Scheduled ACH credit or debit transactions will not be migrated.

Initially, you will be able to see 6 months of transaction history, overtime this will increase to 18 months. If enrolled in eStatements you will be able to retrieve up to 7 years of statements. Download ACH and other reports prior to February 1.

Yes, existing payment rules will be migrated.

The Positive Pay experience for both Check and ACH will now be consistent. All items presented for payment will be processed and available for decisioning on the following day. Positive Pay is not real-time. Step-by-step instructions on Decisionng Positive Pay Exceptions can be found here.

Customers with a 10-digit ACH Originator ID will not have a change, those with an Originator ID less than 10 digits will need to add preceding 0’s.

NACHA regulations require a 10-digit unique ACH originator ID. As part of the migration process to the new online banking platform, Seacoast conducted a review of customer accounts having originator IDs with less than 10-digits. If your existing ACH originator ID was less than 10-digits, it has been updated to include preceding “0”s… to make it 10-digits. Ex: Prior ACH originator ID “8652760” would be updated to “0008652760” to comply with NACHA regulations.

Upload files need to include the 10 digit ACH Originator ID by adding preceding zeros.

The Positive Pay experience for both Check and ACH will now be consistent. All items presented for payment will be processed and available for decisioning the following day. This is a change for ACH transactions.

Yes. For both, Check and ACH Positive Pay, the cutoff time is 2:00 p.m.

Any changes made in the prior Business Online Banking platform between Jan 25 and Feb 1st were not migrated over. You will need to export the outstanding check issue files from your accounting software and upload it to the new Seacoast Bank Online Banking platform. Step-by-step instructions on uploading a check file can be found here.

  • Step-by-step instructions for setting up File Mapping can be found here.
  • We’ve also created an Instruction Video to guide you through the process. To view the Instructional Video, login to the new Seacoast Bank Online Banking platform, select Instructional Videos from the menu options and then select File Mapping.

No. Your RSA SecurID token must be replaced with a digital token made available through Symantec VIP Access Manager.

Visit the Apple App Store or Google Play Store to download the Symantec VIP Access Manager App.
Apple App Store | Google Play Store

Symantec™ Validation and ID Protection Service (VIP) enables users to authorize transactions (ACH and wires). It is an additional layer of security. The validation occurs when the user enters their six-digit security code as provided by Symantec VIP. Each six-digit code is valid for one-time use and expires if not utilized within 30 seconds or upon issuance of another code.

The credential is the device that generates security codes. It is sometimes referred to as a token. The Credential ID is the unique serial number that identifies each credential.

On February 3rd after 9 am, Bill Pay will be available for use in the new Seacoast Bank Online Banking.

Yes, any recurring payment models and single scheduled payments, as well as payees will be available in the new system. Any templates that had missing information will include a message to “please update.”

Yes, any customer utilizing the new system exclusively will see no change to their analysis billing.



Zelle and the Zelle related trademarks are wholly owned by Early Warning Services, LLC and are used herein under license.