Time Is Of
The Essence

What to Do If You've Been a Victim of Scams or Fraud.

Contact Seacoast Bank immediately. Our customer service team will help you through the process, including helping close your account and creating new passwords for any new accounts.

In addition, you should also:

  • File a police report with your local police department and obtain a copy
  • Check your online accounts such as eBay, Amazon, PayPal, online banking accounts, etc
  • Contact the three major credit bureaus to request a "fraud alert" or a security freeze to be placed on your credit report
  • Check with the post office for any unauthorized change of address requests

For Bank Account and Debit Card Victims:

For Identity Theft or Credit Fraud Victims:

For Suspicious Emails (Phishing), Texts (Smishing), Calls (Vishing), or Other Scams:

  • If you receive a suspicious call or text from someone claiming to be from Seacoast Bank requesting sensitive/personal information, hang up the phone and call the Customer Service Center
  • Never provide a texted security code to anyone over the phone. These codes should only be used by you to access your online account
  • Scammers can manipulate phone numbers to make it look as if the call or text is coming from Seacoast Bank and ask for sensitive information to verify your account. Often they will use scare tactics such as implying there has been fraudulent activity on your account in an attempt to scare you into providing sensitive information that will enable them to access and/or take over your account

Report A Potential Security Concern

Contact us if you suspect fraud on your account(s) or you responded to a suspicious email, text message, or phone call.

Mon - Fri | 7am - 10pm
Saturday | 8:30am - 5pm
Sunday | CLOSED