Alert: Seacoast Operation Update - Hurricane Matthew

Posted by Seacoast Bank on Oct 4, 2016 9:55:54 PM

There are many questions our community customers need to know the answers to while preparing for Hurricane Matthew. Keep this post bookmarked to stay updated on the latest adjustments being made to our daily operating hours due to the storm. Plus we have some useful safety tips to keep in mind as you prepare over the next few days.

Also bookmark this Storm Tracker to keep up on the official status of Hurricane Matthew.

UPDATE #5 - 10/7 AT 8:00pm

We understand that this is the time when there is an even greater need to have access to cash, and want to make it as easy as possible.  As a courtesy, all Publix ATMs will be fee free for all Seacoast Bank checking account customers through Friday, October 14th.

Seacoast branches that are typically open on Saturdays will operate during normal hours if possible. Please visit the Locations Map before heading to your nearest ATM or branch for operational updates.

All branches will be closed on Monday for Columbus day, and resume normal operation on Tuesday.

Here are a few hurricane aftermath safety measures to keep in mind during this time.  Business owners may want to refer to the aftermath steps in this Hurricane Survival Guide for Businesses to get their operation back on track quicker.

We're almost in the clear, and appreciate your patience as we continue to support our community during this time of transition.


UPDATE #4- 10/6 at 5:45 pm 

The most critical hours of the storm are approaching, and many people have mentioned that they're still trying to get things in order before Hurricane Matthew takes full effect.  The growing concern may have you considering where to safely grab last minute cash. Or maybe you have questions about a transfer or mobile deposit? There are still options available 24/7 to receive the support you need.  In addition to phone support we are continuing to post deposits made through ATMs, Mobile and Remote Deposit Capture throughout the next few days (Standard cut off times and availability apply).
These storms are unpredictable, but staying informed is the best measure to help you prepare for any occurrence over the next few days. Here are some reliable resources to find official updates about the status of Hurricane Matthew and it's effect on your area.
  •  Text FLPREPARES TO 888-777 for Text alerts from Florida Emergency Officials
  • – Official Updates on State Wide Road Conditions
  • FPLs Storm Center - Monitors Power Outages and Other Official Updates on the Hurricane's Status

Please don't hesitate to call our customer service staff at 800-706-999 with questions about your funds, and we will continue to update Facebook and Twitter too. We are going to make it through this storm together, and hope everyone takes the precautions necessary to stay safe. 

UPDATE #3 - 10/5 at 8 pm

It has just been confirmed that our 24/7 phone support will remain in operation throughout the entire week to handle balance inquiries, debit card questions, transfers, debit card limit increases, and similar services.

To further clarify, Seacoast ATMs, online banking and our mobile app will be in operation throughout the week. However, deposits and other transactions performed through these channels could be delayed due to our operational closures.

Please continue to stay safe throughout this time, and reach out to our support team at 800-706-9991 if you need further assistance with your account. 

UPDATE #2  - 10/5 at 1:30 pm

It is extremely important that customers complete any important banking tasks today before 5pm for Branch Services, and before 7pm for ATM and Mobile Transactions. As well, we strongly urge customers to prepare financially for the next 7 days. Our call center support will be available until at least midnight tonight. We will provide another update if these hours are extended.

All branches across Florida will be CLOSED THURSDAY & FRIDAY. Branches normally operating on Saturdays will open for the day if possible. We will provide an update if certain branches are unable to open. The branches will be CLOSED again on MONDAY for Columbus Day. Seacoast will resume regular operations on Tuesday. We will update this page if this changes for any reason.

Further details will continue to be updated regularly. Please bookmark this URL: Customers will be notified of updates made to the blog through social media and the #SeacoastBank hashtag. Please follow Facebook, LinkedIn and Twitter to stay informed.

Ensuring our customers and associates are safe during this time is our highest priority, and we will continue do whatever we can do to make this as smooth as possible.

We will continue to record any updates here on this page.


Track the progress of Hurricane Matthew here.

Recommendations: What to do Before the Storm Approaches

How to prepare financially for the storm

  • Secure copies of legal documents in a physical format and/or save pdf versions to an accessible digital cloud, including:
    • Insurance Policies
    • Birth and Marriage Certificates
    • Photos of Valuables and Home
    • Passports and Social Security Cards
    • Emergency Contact Lists
    • Account Usernames and Passwords
    • Deeds and Titles
  • Keep physical forms of these documents in an easily accessible packet that also contains your checkbook and emergency credit cards. This is also a good place to keep your safety deposit box key if it's not able to stay in a more secure location, like a weather resistant safe.
  • Enable Direct Deposit if you haven't done so already. This will make sure funds are still deliverable directly to your account in case the mail service is interrupted.
  • Enroll in Paperless statements so you can stay organized without worrying about potential mail service issues.
  • Download the Seacoast Mobile App to take care of your banking needs without having to go out in the bad weather. Don't forget to setup account alerts so you can still keep an eye on your accounts.
  • Secure an Emergency Home Equity Line of Credit to cover damage expenses that insurance doesn't cover.
  • Link your savings account to your debit card so you can have a backup source of cash at the ATM.

 Other ways to prepare

  • Download your preferred location app to your smartphone that can notify people where you are, and if you need help or are safe. The Red Cross has multiple useful apps that include one specifically for hurricanes and first aide.
  • Use hurricane shutters or board up windows and doors with 5/8 inch plywood. Don't forget to reinforce the garage door.
  • Bring outside items in if they could be picked up by the wind, and clear gutters of debris.
  • Turn the refrigerator to its coldest setting in case power goes off. Use a cooler to keep from opening the doors on the freezer or refrigerator.
  • Fill a bathtub with water.
  • Get full tank of gas in one car.
  • Go over the evacuation plan with the family, and learn alternate routes to safety.
  • Learn the location of the nearest shelter or nearest pet-friendly shelter.
  • Put an ax in your attic in case of severe flooding.
  • Evacuate if ordered and stick to marked evacuation routes, if possible.
    • Leave a note in a clear Ziploc bag within a noticeable place in the house to let others know where you're going.
    • Turn off electricity, gas, and water if possible, but at least unplug electronics before leaving.
  • Store important documents -- passports, Social Security cards, birth certificates, deeds -- in a watertight container to bring with you, or secure in a weather resistant safe.
  • Have a current inventory of household property.


  • A three-day supply of water, one gallon per person per day.
  • Three day supply of non-perishable food & Vitamins.
    • Maintain variety to meet balanced dietary needs: canned meats, canned or dried fruits, canned vegetables, canned juice, peanut butter, jelly, salt-free crackers, energy/protein bars, trail mix/nuts, dry cereal, cookies or other comfort food.
  • A can opener.
  • Flashlight(s).
  • A battery-powered radio, preferably a weather radio.
  • Extra batteries
  • A first aid kit, including latex gloves; sterile dressings; soap/cleaning agent; antibiotic ointment; burn ointment; adhesive bandages in small, medium and large sizes; eye wash; a thermometer; aspirin/pain reliever; anti-diarrhea tablets; antacids; laxatives; small scissors; tweezers; petroleum jelly.
  • Paper cups, plates and paper towels.
  • Household bleach.
  • Whistles for each person.
  • A small fire extinguisher.
  • A seven-day supply of medications.
  • Contact information for the family.
  • A multipurpose tool, with pliers and a screwdriver.
  • Fully charged emergency cell phones and chargers for all phones and smart electronic devices.
  • A sleeping bag for each person.
  • A Camera  - outside of the one on your phone.
  • Pet supplies.
  • Baby supplies.
  • Plastic sheeting.
  • Duct tape. 
  • Dust masks.
  • Extra cash.
  • A silver foil emergency blanket.
  • A physical map of the area to save phone battery.
  • Insect repellent.
  • Rain gear.
  • An extra set of house keys and car keys.
  • An emergency ladder to evacuate the second floor.
  • Activities for children.
  • Charcoal and matches, if you have a portable grill. But only use it outside.
  • A silver foil emergency blanket.


  • Continue listening to a NOAA Weather Radio or the local news for the latest updates.
  • Stay alert for extended rainfall and subsequent flooding even after the hurricane or tropical storm has ended.
  • If you evacuated, return home only when officials say it is safe.
  • Drive only if necessary and avoid flooded roads and washed out bridges.
  • Keep away from loose or dangling power lines and report them immediately to the power company.
  • Stay out of any building that has water around it.
  • Inspect your home for damage. Take pictures of damage, both of the building and its contents, for insurance purposes.
  • Use flashlights in the dark. Do NOT use candles.
  • Avoid drinking or preparing food with tap water until you are sure it's not contaminated.
  • Check refrigerated food for spoilage. If in doubt, throw it out.
  • Wear protective clothing and be cautious when cleaning up to avoid injury.
  • Watch animals closely and keep them under your direct control.
  • Use the telephone only for emergency calls.
The earlier you can take the time to prepare financially and physically for the storm, the easier the next few days will be. Take care of yourself, and keep an eye on this post for more updates to come.

Topics: personal, Small Business, commercial, Seacoast Bank, Florida, business

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